Docs / Bookings / Booking Management

Booking Management

The booking screen is where owners, managers and support agents spend most of their day. Bookings arrive from four sources (direct site, OTAs, manual desk entry, support phone) — all land in the same unified pipeline with clear source tagging so nothing slips through.

Where bookings come from

Direct

Guest booked on the public ABc site.

Lowest commission

OTA

Booking.com, Airbnb, MMT, TripAdvisor, Expedia. Tagged with the channel.

Auto-synced

Manual

Support agent entered a phone or walk-in booking from inside ABc.

See manual-booking

Corporate

B2B portal / API. Stays for tour operators & travel desks. (Phase 4.)

Future

Booking list view

app.abc.com/bookings

All bookings

Booking	Guest	Stay	Channel / Source	Amount	Status
ABC-24817 2 hrs ago	Priya Iyer +91 98xx 33 22 11	27 Dec → 30 Dec Deluxe King × 1 · 3 nights	A ABc Direct abc.com · google_ads/winter	₹22,230 Paid in full	Confirmed
ABC-24812 5 hrs ago	Daniel Chen daniel@…	02 Jan → 05 Jan Family Suite × 1 · 3 nights	B. Booking.com OTA · ref BDC-9928812 · 15% commission	₹19,800 Pay at hotel	Confirmed
ABC-24806 Yesterday	Ramesh Kumar +91 99xx 11 22 33	15 Jun → 18 Jun Deluxe King × 2 · 3 nights	M Manual · Phone Agent: Sneha · Front desk	₹25,200 ₹10k paid · ₹15.2k due	Partial
ABC-24798 2 days ago	Aisha Khan aisha@…	20 Aug → 22 Aug Family Suite × 1 · 2 nights	Ai Airbnb OTA · ref ABB-AX9X · iCal sync	₹13,600 Paid (OTA)	Cancelled
ABC-24791 2 days ago	Vikas Patel +91 98xx 22 11 99	05 Jul → 07 Jul Deluxe King × 1 · 2 nights	M MakeMyTrip OTA · ref MMT-44218 · 18% commission	₹8,400 Paid (OTA)	Confirmed
ABC-24786 3 days ago	Sara Johnson sara@…	18 Nov → 22 Nov Family Suite × 1 · 4 nights	T TripAdvisor OTA · Instant Book	₹26,400 Paid (OTA)	Confirmed
ABC-24790 3 days ago	Karan Singh +91 97xx 55 66 77	10 Dec → 12 Dec Deluxe King × 1 · 2 nights	A ABc Direct abc.com · organic search	₹6,400 —	Checked in

Booking detail page

Click any row in the list and you land on the detail. Three columns of information, all editable depending on role:

Stay

Check-in/out dates, room type, physical unit assigned, guest count (adults/children/infants), special requests.

Guest

Name, email, phone, address, ID proof (uploaded at check-in), notes, repeat-stay badge.

Money

Total, taxes breakdown, payments captured, refunds issued, current balance, invoice link.

Possible edits

Edit	Allowed when	Side-effects
Change dates	Status ∈ {pending, confirmed}	Re-check availability, recompute price, send updated email
Change room type	Status ∈ {pending, confirmed}	Re-check availability, recompute price
Change room unit (physical)	Any time pre-check-out	None — housekeeping only
Add / remove guest	Anytime	Update guest count, may bump rate (extra-person fee)
Change status to no-show	Stay start passed, no check-in	Refund per policy, free inventory
Cancel	Anytime pre-check-out	Refund per policy, push availability back to OTAs
Add note	Always	Append to history; not visible to guest

Edits on OTA bookings

Bookings imported from Booking.com or Airbnb cannot be re-priced from ABc — the rate is locked by the OTA. We can record manual notes, mark check-in / check-out, and process refunds, but rate edits are read-only.

Calendar view

Stripe-style timeline: Y axis = physical rooms, X axis = days. Confirmed bookings render as colored bars; you drag to extend, click to open, double-click empty to create.

app.abc.com/bookings/calendar

Room	25	27	30	2
201 · DK	Priya Iyer · 27–30 Dec		Walk-in
202 · DK		Daniel · Booking.com		Ramesh · partial pay
203 · DK
204 · DK ⚠	Out of order — leak in bathroom (until 02 Jan)

Booking detail · side drawer

Clicking a row in the list slides this drawer in from the right of the bookings table. Everything important about a booking — overview, money, communications, and history — sits behind these four tabs without leaving the list.

app.abc.com/bookings · drawer

ABC-24817 Confirmed

Overview

Payments

Communications

History

Property

Park View Hotel · Manali

27 Dec – 30 Dec · 3 nights · Deluxe King × 1

Priya Iyer 3rd stay

priya.iyer@example.com

+91 98xx 33 22 11 · India

Subtotal (3 nights)₹19,848

Taxes & fees₹2,382

Total₹22,230

✓ Paid in full

A ABc Direct

Internal notes

Guest mentioned anniversary — arrange flowers in room.

Sneha · 2 hrs ago

Repeat guest — upgrade if 301 is open at check-in.

Manager · Yesterday

Advanced filters

The top strip is always visible above the booking list. Click More filters and the panel below expands with the deeper search options.

app.abc.com/bookings · filters

Last 30 days

Clear all

More filters ▼ expanded

Stay date range

Amount range

₹0₹4,000 – ₹34,000₹50,000

Channels

✓ Direct ✓ Booking.com MMT ✓ Airbnb

Payment status

Paid Partial Unpaid Refunded

Bulk actions

Tick the checkboxes on multiple bookings and this toolbar slides into place at the top of the table. All selected bookings receive the same action in a single batch operation.

app.abc.com/bookings · bulk

3 bookings selected Clear

Total selected

₹67,230

Booking	Guest	Stay	Amount	Status
ABC-24817	Priya Iyer	27 Dec → 30 Dec	₹22,230	Confirmed
ABC-24812	Daniel Chen	02 Jan → 05 Jan	₹19,800	Confirmed
ABC-24806	Ramesh Kumar	15 Jun → 18 Jun	₹25,200	Partial
ABC-24798	Aisha Khan	20 Aug → 22 Aug	₹13,600	Cancelled

Booking source enrichment

Every booking carries a source tag and a source_data JSON blob:

JSON · source_data examples

// Direct booking
{ "source": "direct", "source_data": { "campaign": "google_ads/winter", "device": "mobile" } }

// Booking.com
{ "source": "booking_com",
  "source_data": {
    "external_id": "BDC-9928812",
    "commission_pct": 15,
    "net_amount": 16830,
    "payment_model": "pay_at_hotel"
  } }

// Manual desk
{ "source": "manual",
  "source_data": { "agent_id": "usr_…", "channel": "phone", "notes": "Walk-in, paid cash" } }

Quick actions per booking

📧 Resend confirmation email
💳 Capture payment / record cash
🔁 Issue refund
🛏 Change room (assign physical unit)
✅ Mark checked-in / checked-out
❌ Cancel booking
🧾 Download invoice (PDF, GST-compliant)
📋 Copy guest details to clipboard